Entry-Level Customer Care Specialist

Join Discount Tire as an Entry-Level Customer Care Specialist, where you will be the friendly face welcoming customers in our dynamic retail tire environment. You will play a crucial role in ensuring our guests receive exceptional service as you address their inquiries regarding tires, wheels, and services. Your responsibilities will include scheduling appointments, processing transactions with accuracy, and collaborating with both sales and service teams to create a seamless customer experience. You will receive in-depth training to enhance your knowledge of products and systems, positioning yourself for advancement in a people-oriented and safety-conscious workplace.

Key Responsibilities

• Deliver outstanding customer service by providing knowledgeable assistance in person and over the phone.
• Respond to customer inquiries related to tires, wheels, services, pricing, and ongoing promotions.
• Efficiently schedule appointments and manage service times to maintain a smooth flow of customers.
• Accurately create and update customer records using our point-of-sale systems.
• Handle payments, returns, and policy adjustments in accordance with company standards.
• Communicate customer needs clearly with technicians and sales personnel.
• Address basic customer concerns while escalating more complex issues as appropriate.
• Adhere to safety and confidentiality protocols in every customer interaction.
• Assist with light administrative tasks and ensure a welcoming lobby environment.
• Engage in training sessions to deepen your understanding of products, systems, and service procedures.

Essential Skills

• Excellent customer service capabilities.
• Proficient in call handling techniques.
• Effective appointment scheduling skills.
• Familiarity with point-of-sale (POS) systems.
• Basic knowledge of retail math principles.
• Accurate data entry skills.
• Ability to resolve conflicts amicably.
• Strong time management abilities.
• Clear and effective verbal communication.
• Understanding of basic automotive terminology.